FAQs Radiators Fitted in Camden I want a radiator fitted in my home? Will you charge me to have a look?
No. At Capital Boilers we are happy to come to your home to give you a price on 'fitting only' or supply and fit of your new radiator for you.
Do you take the old boiler/radiators away or do I pay for that extra?
We always take your old boiler away for recycling at no extra cost and 'make good' of any mess at the end of a job. However, we do not 'box in' pipe work unless specified at the time of the quote.
If you repair my boiler and a month later it breaks down again would you charge me £75 again?
No, there is no charge. Any work carried out by Capital Boilers is guaranteed for 1 year, which includes any parts fitted that were supplied by us.
If I call out Capital Boilers to come to my home to repair my boiler, how are the charges broken down?
Capital Boilers always aim to repair your boiler as quickly as possible and normally quotes for new radiators and boilers will not have a call out charge.
Our engineer will diagnose your fault as soon as he can and will charge £75 as a Diagnostics Charge, as well as tell you the cost of repair and if any parts are needed. The majority of repairs will be completed within the first hour.
If Capital Boilers fitted my new boiler, and after 3 months it breaks down, do I call the manufacturer or Capital Boilers?
We always recommend you call us first because it is quicker for you. We can get there the same day or the next. Once we have seen your new boiler, our engineer will know if it is a manufacturer repair or not and take the appropriate action.
Boiler Servicing in Finchley What is an annual service and why do I need it done?
It is very important that you get your boiler serviced each year. All manufacturers and the Gas Safe register advise that it should be done. A service ensures that your gas boiler is safe and working correctly. You may also find that your home insurance company insists on a boiler service for your yearly cover - check your policy for details.
If I need a new boiler will you charge me for a call-out and the quote provided?
The short answer is no, we won't. For customers that need a new boiler, we will always come to your home and offer a completely free quote.
Can I buy the part myself and you fit it for me?
Yes, you can buy your own parts, but we CANNOT guarantee them for you, and should you supply us with the wrong part then a fitting payment will still be required.
I have been told my fan in the boiler is broken. Do I have to get the fan for you to fix it for me?
No. Please don't buy anything until an engineer has diagnosed why the fan is not working. Should it need a replacement fan we will supply it for you, with a 1-year guarantee.
Do you only fix/install boilers?
No. For a full listing of all our heating and plumbing services please click HERE.
My landlord asked me to call Capital Boilers to repair my boiler. Do you invoice him?
Yes, if your landlord is an account customer with us or we have been instructed by him to await your call. Otherwise, we will usually ask you for the payment.
I smelled gas and called out Transco (National Grid) who turned my gas off. They told me I MUST use a qualified gas engineer to repair the leak. Is this something Capital Boilers can do?
Yes. All our engineers are fully qualified and registered with Gas Safe to do this work for you. We will find the gas leak in your home and repair it safely. We also fit gas hobs, gas fires, gas cookers, gas water heaters and gas boilers.
Why is my hot water not as hot as it used to be?
You may find that you have a small problem with your boiler. There are some tests that our engineer can carry out to identify any faults. If a fault is diagnosed, he will tell you the cost and of course, you will get a one year guarantee on the work.
Qualified Gas Engineers in Islington Can you carry out testing and provide landlords' gas safety certificates?
Yes, we can. All you need to do is call us on the number in the header of this website to book an engineer.
We are moving home to a new house. Can your company come and disconnect our cooker, washing machine and dishwasher as well as reinstall them in our new house?
Yes, we can. And as we are in your new home we can also check your boiler for you and tell you how to use it safely
I called out a plumber to fix my boiler and he told me that he doesn't do that job. I thought ALL plumbers fix boilers?
No. Not All plumbers repair boilers. 90% of plumbers only deal with the water side of plumbing (i.e. toilet, sink, bath etc) and are often not Gas Safe registered. Heating engineers like Capital Boilers can do the Heating and the water side of any plumbing job.
I have used your company before and was very happy. Now a friend of mine needs some work done. If I give them your number do I get a commission?
No. Although we are delighted that you were happy with Capital Boilers and want to recommend us to your friend, we do not offer commissions or future discounts on referrals.
